Striving for Excellence Forum- Melbourne
Victoria boasts some of the most exciting, talented chefs of today’s culinary industry, but without an exceptional Front of House team to complete the connection between the chef and the diner a restaurant’s full potential might never be reached.
How do restaurants keep their quality of service consistent as well as help the industry grow and evolve?
By working with each other instead of against each other.
Working as a community has many benefits, Danilo Mancini of Dinner by Heston Blumenthal, Gareth Burnett from Amaru, Christoph Schrottenbaum of Vue de Monde, Merryn Campbell of Igni and Kevin Mc Steen from Attica discuss them together:
Cooperative vs Competitive
One may think that people or businesses that work on their own are more driven to do their best but they can become frustrated and even apathetic if they fall too far behind the rest of their peers. In our community we encourage working together on larger projects or the analysis of a problem so as to maximise learning.
By immersing yourself in a community, you also give yourself a chance to learn from the overall group, share ideas and mine the wisdom of several people. In hospitality this is the best way to stay up to date and ensure that standards of service do not slip with time.
Making contacts is a useful skill. A community does favours for each other and helps everyone grow their businesses by recommending one another. This network builds trust and confidence in each person of the group. Willingly displaying positive actions for each other raises a whole group to a place of success and accomplishment.
There are countless examples of businesses that thrive early on, but isolate themselves and stagnate creatively as a result. Being in close proximity to the diversity of ideas that a community creates means that you’re constantly challenging yourself to think creatively which helps adapt and evolve.
When resources like staff and knowledge are shared within a community this creates a standardised level of excellence of service within an industry. This in turn will give everyone’s guests a flawless experience which is what hospitality is really about.
Last but not least, a community of like-minded people provides a support network. Even if they are at different stages of their journey, they will understand you and be able to give you the support and motivation you need to continue to uphold standards.